Return & Refund Policy
Return & Refund Policy
At KMORI SKIN, we stand behind every formula we make. If something isn't right, we want to make it right.
30-Day Return Window
You may return any item within 30 days of delivery for a full refund, provided it meets the conditions below.
What Can Be Returned
- Unopened products in their original, sealed packaging
- Opened products may be returned if they caused an adverse reaction — we want you to feel good about your skin and your purchase. Include a brief note describing the reaction.
What Cannot Be Returned
- Products that have been used beyond what's reasonable for patch testing
- Gift cards
- Items marked final sale
How to Start a Return
- Email [care@kmoriskin.com] within 30 days of receiving your order
- Include your order number and the item(s) you'd like to return
- We'll reply within 1–2 business days with return instructions and the return address
Return Shipping
- Customers are responsible for return shipping costs unless the item was damaged, defective, or shipped in error
- We recommend using a trackable shipping method
Damaged or Incorrect Orders
If your order arrives damaged or you received the wrong item, email [care@kmoriskin.com] within 7 days of delivery with a photo of the item and your order number. We'll send a replacement or issue a full refund — including return shipping if applicable.
Refund Processing
- Refunds are issued to your original payment method within 5–10 business days of us receiving the returned item
- Original shipping charges are non-refundable unless the return is due to our error
Exchanges
We don't offer direct exchanges. To swap a product, please return the original item for a refund and place a new order.
Questions?
Email us at [care@kmoriskin.com] and we'll take care of you.